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How to Respond to Hostile, Inappropriate Comments in Class

When hot moments ignite in the classroom, it is important to engage thoughtfully and purposively in strategies that maintain a supportive communication climate. Managing hot moments is a complex endeavor, and it is our responsibility to maintain a climate that is conducive to learning by

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participation policies for college classroom

Participation Policy Examples

Here’s a collection of five different participation policies. I encourage you to use them to stimulate thinking and conversations about how a participation policy’s content and tone can influence learning and classroom climate. Which policies work best—given the course, its content, the instructor, and the

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Student-Led Advice on How to Study

Most of the advice students hear on how to study comes from teachers. We offer it verbally in class before and after exams, in online communications, and on the syllabus. We talk about study strategies during office hours, especially when we meet with students who

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Male professor in front of room.

Understanding Our Strengths and Weaknesses as Teachers

Every teacher has strengths and weaknesses. Have you ever tried to list yours? Doing so is a worthwhile activity. I’d recommend doing it in private with a favorite libation—only one, because there is a need to be thoughtful and honest.

I’m still thinking about mid-career issues,

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online student on laptop

Five Classroom Assessment Techniques for the Online Classroom

Classroom Assessment Techniques (CATs) are valuable tools for helping faculty find out what students are learning and how well they’re learning it. Since the 1988 release of Classroom Assessment Techniques: A Handbook for College Teachers by Thomas Angelo and Patricia Cross, college teachers have been using

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University students study in classroom with female lecturer

Facilitation Skills: The Way to Better Student Discussions

Most faculty aspire to engage and involve students in interesting and insightful discussions. But these in-class and online exchanges frequently disappoint faculty. Students come to them unprepared. They engage reluctantly. Their individual and unrelated comments take the discussion in different directions. There can be awkward

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group study session

Study Guides and Study Groups

Most college faculty are terribly well-intentioned. We care about student success. The material in our courses is important; we want students to learn it. And so, we go out of our way, bend over backwards, and give students everything they need to do well in

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Professor in front of class

What Happens in a Course is a Shared Responsibility

One thing about student evaluations that troubles me is how they give students the impression that it’s the teacher who makes or breaks the course. A few instruments query students about their own efforts, but I’m not sure those kinds of questions make it clear

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Learning Outside Your Comfort Zone

When we learn something outside the comfort zone, we attempt to acquire knowledge or skills in an area where we’re lacking. Part of the discomfort derives from learning something we anticipate will be difficult. We have no idea how to do it, or we think

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When hot moments ignite in the classroom, it is important to engage thoughtfully and purposively in strategies that maintain a supportive communication climate. Managing hot moments is a complex endeavor, and it is our responsibility to maintain a climate that is conducive to learning by not adding fuel to the fire. How to intervene when someone makes a blatantly inappropriate remark (adapted from Obear, 2010): Ask clarifying questions to help you understand intentions. If they agree with your paraphrase, explore their intent behind making the comment. Explore the impact of the comment. Share your perspective on the probable impact of comments of this nature. Ask them to rethink position or change behavior. If personally triggered: If a student acts hostile toward you: If the situation escalates: How to debrief after a hot moment or difficult dialogue using the Four F Debrief Framework: Facts, Findings, Feelings, Future. References Cheung, F., Ganote, C. M., Souza, T. J. (2016). "Microaggressions and Microresistance: Supporting and Empowering Students." In Faculty Focus Special Report: Diversity and Inclusion in the College Classroom. Magna Publications. Downs, J. R. (1992). Dealing with hostile and oppositional students. College Teaching, 40(3), 106–109. Lasley, M. (2005). Difficult conversations: Authentic communication leads to greater understanding and teamwork. Group Facilitation: A Research and Applications Journal, 7, 13–20. Copyright by the authors and the International Association of Facilitators. Obear, K. (2010). How to facilitate triggering situations. Alliance for Change: Boston, MA. “THE EXCELLENCE EXPERIENCE.” (n.d.) Learning Forum SuperCamp. Retrieved from http://www.supercamp.com/OTFD.aspx. Placier, P., Kroner, C., Burgoyne, S., & Worthington, R. (2012). Developing difficult dialogues: An evaluation of classroom implementation. The Journal of Faculty Development, 26(2), 29. Rosenberg, M. (2003). Nonviolent communication: A language of life. PuddleDancer Press. Schwartz, R. (2002). The skilled facilitator. San Francisco: Jossey-Bass. Souza, T. J. (2016). Managing hot moments in the classroom: Concrete strategies for cooling down tension. In Faculty Focus special report: Diversity and inclusion in the college classroom. Magna Publications. Souza, T., Vizenor, N., Sherlip, D., & Raser, L. (in press) Transforming conflict in the classroom: Best practices for facilitating difficult dialogues and creating an inclusive communication climate. In P. M. Kellett & T. G. Matyok (Eds.), Transforming conflict through communication: Personal to working relationships. Souza, T. J., Dallimore, E, Pilling, B., & Aoki, E. (2010). Communication climate, comfort, and cold-calling: An analysis of discussion-based courses at multiple universities. In L. B. Nilson & J. E. Miller (Eds.), To improve the academy, 28, (pp. 227–249). San Francisco, CA: Jossey-Bass. Tasha Souza, PhD, is the associate director of the Center for Teaching and Learning and a professor of communication at Boise State University.

Adapted from the Magna Online Seminar titled How to Create a Transformative Learning Experience for Students by Managing Hot Moments and Difficult Discussions in the Classroom.