Ken Einhaus, a project manager at the Center for Applied Research Solutions, offers dos and don'ts for dealing with online learners exhibiting a variety of mental health crises, including the following for dealing with stressed and anxious students:
Reference: Einhaus, Ken. “Responding to Difficult or Distressed Online Students: Mental Health Assessment and Referrals.” Accessed September 22, 2014 at http://cccstudentmentalhealth.org/docs/CCCSMHP-Online-Students-MH-Assessments-Referrals.pdf.